PROJECTS & IMPLEMENTATIONS
WOMEN IN TECH (WIT) FALL FEST
2021
Networking Workstream Leader
Create networking session content for the event, manage the networking workstream, and coordinate with the PMO on event logistics and content
Fall Fest is 2 day event with 1500 global registrants, 20 breakout & panel discussions, and 25 leader networking sessions.
SERVICENOW HR MODULE
2020
Partner with SNow Advisory team to understand system capabilities to provide recommendations
Design new way of contact center work with project leaders including the Onboarding COE
MEXICO HR CONTACT CENTER
2018
Implementation of HR Contact Center Support for the Mexico firm
Knowledge creation and training lead
Travel to Mexico for intake of knowledge to create documentation and build training
Travel to Philippines to train support team on the new product
SERVICENOW CHAT
2019
New chat system for HR Support in US & MX
Partnered with IT/SNow team to learn the tool and create trainings
Trained onshore & offshore team virtually
New role as the SNow Chat SME
GLOBAL SNAPSHOT TOOL
2019
UAT Testing
System Feedback
WORKDAY IMPLEMENTATION
2018
UAT Testing
Attended Recruiter Workday training to prepare for contact center support on the new product and personal upskilling
Provided onshore support during Go Live
YELLO INTERVIEW SCHEDULING
2017
Managed new Event creation process as the SME
Created documentation and process improvement suggestions
Built out training to transition work after changes were implemented and stable